Refund policy

Refund & Return Policy

Last updated: September 2026

Thank you for shopping with us! We want you to be happy with your purchase. Because many of our products are made to order specifically for you, please review the following policy before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging showing the damage or problem

If the issue is confirmed, we may offer a replacement or refund at no additional cost to you.

Returns & Exchanges

Because many of our products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size, incorrect color selection, or a change of mind.

Please carefully review product descriptions, sizing information, colors, and personalization details before placing your order.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, we may be able to arrange a replacement at the customer's expense. Additional shipping charges may apply.

Lost or Stolen Packages

Once tracking shows that an order has been delivered to the address provided at checkout, we are not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost while in transit, please contact us so we can review the tracking information and determine the appropriate next step.

Cancellations

Orders may be canceled within 2 hours of purchase, provided the order has not already entered production.

Once an order has entered production, it may not be possible to cancel or modify it because many products are made specifically for each customer.

Refund Processing

If a refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Final Sale Items

Personalized, customized, and made-to-order items are considered final sale, except when they arrive damaged, defective, or incorrect.

Contact Us

If you have a problem with your order, please contact us as soon as possible with your order number and photos of the issue.

We will do our best to resolve the issue fairly and promptly.

Thank you for supporting our small business!